How can we help?
Get help with your account, purchases, or a problem in the game.
Get in touch
Contact alit.forge@gmail.com. Tell us what happened, your device model, game version, and the approximate time of the problem. Add your player reference if available. A screenshot can help; hide private information first. Never send passwords, sign-in codes, or full payment-card details.
Frequently asked questions
How do I recover my account?
Use the same sign-in method linked to your game account. You can review available account links in Settings → Account. If you cannot access your account, contact support before creating or deleting another account. Recovery cannot be guaranteed if the original identity cannot be verified.
A purchase was charged but the items are missing.
Keep the same game account and Apple Account, reconnect, and reopen the game and store. If the purchase remains missing, contact support with the product name, purchase date, and Apple transaction reference. Do not purchase the item again just to test delivery. Store availability and confirmed purchases depend on the online service.
How do I request a refund for an Apple purchase?
Refund requests for purchases billed by Apple are handled through Apple. Visit reportaproblem.apple.com and follow Apple’s instructions. Apple determines eligibility; contacting game support does not itself issue a refund.
How do I report or block another player?
Open the player’s portrait in chat and choose Report or Block. Choose the reason that describes the problem. To manage blocks, open chat options → Blocked players. For an issue you cannot report in the game, email support with the player reference, time, and relevant context.
Why was my chat message rejected?
The server checks messages for prohibited language. Revise the message and try again; the rejected draft stays in the text box. The filter can miss harmful content or reject a message incorrectly. Use Report for abuse, or contact support about a repeated mistake.
How do I delete my account?
Open Settings → Account → Delete Account and read both confirmation screens. Successful deletion permanently removes the account’s game progress, villages, resources, armies, and associated social data. It cannot be undone. Some purchase and moderation records are retained with a replacement account reference for refunds, fraud, and safety review. See the Privacy notice for details.
The game could not confirm account deletion. What should I do?
Do not assume the account was deleted. Your recovery data is retained while the result is uncertain. Use Contact support on the sign-in screen, or email alit.forge@gmail.com before retrying. Include the message shown and the approximate time. Never send a sign-in token or password.
What if Sign in with Apple needs a manual step?
Account deletion includes revoking the game’s Sign in with Apple authorization when the server has the necessary credential. If the game shows a manual Apple step for an older account, follow that instruction. Removing Apple authorization by itself is not the same as deleting the game account.